FAQs

The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

YES! As we’ve said, we have some promos and discounts with our products. At special times, we will offer free shipping for our products. Check out our announcement on our homepage or on our social media outlets.

There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Please allow around 2 - 5 business days for the product to arrive to you.

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders.

Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on info@jacobkleiman.com with your details and leave the rest to us!

Please refer to the Terms & Condition page for our return policy and for other concerns.

You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payments including credit and debit cards as well as through PayPal – the safest online payment system available.

UK customers can expect to have their timepiece within 2 – 5 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on info@jacobkleiman.com who will be happy to resolve this issue.

We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.

If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.